Privacy Policy

Last updated: 21st January 2026

MADE Mobility (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you contact us directly for customer support, including through Amazon’s Brand Integration services.

1. Who We Are

MADE Mobility is a UK-based seller of mobility products, including wheelchairs, sold primarily via Amazon marketplaces.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: help@mademobility.com
Company: Hambli Limited (trading as MADE Mobility)

2. What Personal Data We Collect

When you contact MADE Mobility for customer support, we may collect and process the following information:

Name
Email address
Phone number (if provided)
Amazon order ID
Delivery address (for replacements or collections)
Product details and issue descriptions
Photos or videos you choose to share to help diagnose an issue

We only collect data that is necessary to provide customer support and resolve issues.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to customer enquiries and support requests
To troubleshoot product issues
To arrange replacements, refunds, or collections
To liaise with Amazon regarding your order
To improve product quality and customer experience

We do not use your personal data for unsolicited marketing.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Performance of a contract – to fulfil our obligations relating to your purchase
Legitimate interests – to provide effective customer service and product support
Legal obligations – where required to comply with applicable laws

5. Sharing Your Data

We may share limited personal data only where necessary with:

Amazon (for order verification, fulfilment, or support coordination)
Courier or logistics partners (to deliver replacements or collect items)
Our manufacturing partners (issue details only, anonymised where possible, for quality improvement)

We never sell or rent your personal data to third parties.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your data is:

Accessed only by authorised personnel
Stored securely
Retained only for as long as necessary to resolve your support request and meet legal obligations

7. Data Retention

We retain customer support data only for as long as needed to:

Resolve the issue
Meet warranty, accounting, or legal requirements

After this period, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR and applicable data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where legally permitted)
Object to or restrict certain processing
Request a copy of your data

To exercise any of these rights, please contact us using the details above.

9. Amazon Brand Integration

When using Amazon’s Brand Integration features, personal data shared with MADE Mobility is used solely for customer support purposes, in accordance with Amazon’s policies and this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Last updated” date.